Ola Electric announces Ola Care Subscription Plan to enhance its service experience.

Ola Electric, the electric vehicle arm of Indian ride-hailing giant Ola, announced today the launch of a new customer service program called “Ola Care Subscription.” The program aims to enhance customer service levels through the use of technology, convenience, and consumer insights. The program will provide customers with a range of benefits, including regular vehicle health check-ups, 24/7 roadside assistance, theft assistance helpline, etc.

The Ola Care Subscription is available in two plans: Ola Care and Ola Care+. The annual subscription fee for Ola Care is ₹1,999, while the fee for Ola Care+ is ₹2,999. The Ola Care plan includes free labor on service, a theft assistance helpline, and roadside and puncture assistance.

The Care+ plan, in addition to the benefits of the Care plan, includes an annual comprehensive diagnostic, free home service and pick-up/drop, free consumables, and 24/7 doctor and ambulance service.

Through its annual subscription program, Ola Electric offers its customers a range of services at no additional cost, including comprehensive scooter diagnostics, towing and puncture assistance, and theft assistance, to provide a hassle-free experience.

With the new subscription plan, the company aims to provide customers with a comprehensive and convenient experience in case of a breakdown. The program includes 24×7 ambulance service, online doctor consultation, taxi service for onward journeys, hotel accommodation for breakdowns outside of city limits, and vehicle custody services to ensure customer comfort.

In addition, the program waives the convenience fee for home service and pick-up and drop-off, offers zero labor charges for non-accidental and non-insurance repairs, and provides free consumables, thus ensuring that customers can get their scooters serviced and repaired without incurring additional costs.

Ola Electric has made its customer service program, even more, accessible to its users. The service requests can now be scheduled directly through the companion app, and with over 200 service touchpoints, the company is bringing the service closer to its customers. Ola serves over 600 cities via service vans and physical stores, ensuring faster service than ever before, with most services completed within a day.

Ola Electric is continuing to expand its direct-to-consumer offerings and is set to open 200 Experience Centers in major cities by the end of January 2023. The company is also working on building a comprehensive range of electric vehicles to speed up the global transition to electric mobility.

Click here and follow us on Google News for regular EV updates.